General Terms and Conditions of Online Sale

Last updated: July 21, 2026

1. Seller Information

These General Terms and Conditions of Sale govern purchases made through the website www.bottegadisguardi.com, hereinafter referred to as the "Website".

Hereinafter also referred to as "Bottega di Sguardi" or the "Seller".

2. Scope of Application

These General Terms and Conditions of Sale govern the sale of products available on the Website and the contractual relationship between Bottega di Sguardi and the Customer.

"Customer" means any individual who makes a purchase through the Website.

"Consumer" means a natural person acting for purposes unrelated to their eventual entrepreneurial, commercial, craft or professional activity.

The provisions stipulated by consumer protection legislation apply exclusively to Customers who purchase as consumers.

Before placing an order, the Customer is required to carefully read these Conditions. By submitting the order, the Customer declares to have read and accepted them.

The Conditions applicable to the individual order are those published on the Website at the time of its submission.

Bottega di Sguardi may modify or update these Conditions at any time. Modifications apply exclusively to orders submitted after their publication on the Website.

3. Requirements for placing an order

To place an order on the Website, the Customer must:

• be at least 18 years old;
• possess the necessary capacity to enter into a contract;
• provide complete, correct, updated and truthful data;
• have a valid email address;
• use one of the available payment methods;
• request delivery in one of the countries served by Bottega di Sguardi.

The Customer is responsible for the accuracy of the information provided during the purchase process.

Bottega di Sguardi may not accept orders containing incomplete, incorrect, inconsistent or unverifiable data.

4. Personal Profile

The Customer can make purchases using the methods available on the Website.

Where provided, the Customer can access their profile using the email address associated with the order and the authentication system made available by the Website.

Through the personal profile, the Customer can consult their orders and use the self-service to submit a withdrawal or return request.

The Customer is responsible for the confidentiality of their credentials and any access codes received.

5. Product Information

The main characteristics of each product are reported on its respective page on the Website.

Information may include name and brand, images, description, color, measurements, materials, technical characteristics, variations, price, availability, and customization options.

The images are for illustrative purposes and are prepared to represent the products as accurately as possible.

Colors displayed on screen may differ slightly from real ones due to device settings, brightness, photographic conditions, or material characteristics.

In handcrafted products or those made with natural materials, slight variations in color, finish, texture, or workmanship may occur. Such variations do not necessarily constitute a defect but may represent inherent characteristics of the product.

Measurements and technical characteristics are reported based on information made available by manufacturers.

For further information, please contact Bottega di Sguardi at info@bottegadisguardi.com.

6. Product Availability

The availability of products indicated on the Website is updated regularly.

However, discrepancies may occur due to, for example, simultaneous orders, computer errors, or delays in warehouse updates.

Should an ordered product no longer be available, Bottega di Sguardi will promptly inform the Customer.

The Customer may, when possible, choose between:

• waiting for restocking;
• replacing the product with another item;
• receiving a refund for the unavailable product;
• canceling the entire order, if the remaining part is no longer of interest.

In the absence of a different choice by the Customer, Bottega di Sguardi will refund any amounts already paid for the unavailable product.

7. Personalized products and glasses with prescription lenses

Some products can be made, modified or adapted based on the requests and data provided by the Customer.

These include, for example:

• glasses with prescription lenses made based on the prescription or parameters provided by the Customer;
• lenses produced, centered, shaped or mounted specifically for a certain frame and for the Customer;
• made-to-measure products;
• items bearing engravings, initials or other customizations;
• products modified or adapted in a non-standard way;
• Bottega di Sguardi or Dentro brand products made or personalized according to the Customer's specific requests.

The Customer is responsible for the accuracy and completeness of the prescriptions, measurements and information transmitted.

Before confirming the order, the Customer must carefully check all entered or communicated data.

Bottega di Sguardi may contact the Customer to request clarifications, verifications or additional documentation before starting the processing.

Once the processing of a personalized product or prescription lenses has begun, the order cannot be modified or canceled, unless otherwise agreed in writing with Bottega di Sguardi.

For tailor-made or clearly personalized goods, the right of withdrawal is excluded in the cases provided for by applicable law.

The Customer's right to avail themselves of the legal guarantee remains valid if the product is defective, non-compliant with the order or made differently from the correctly provided and accepted instructions.

8. Bottega di Sguardi and Dentro branded products

Standard products belonging to the Bottega di Sguardi or Dentro brands are subject to the ordinary provisions on the right of withdrawal.

However, the right of withdrawal is excluded when the Bottega di Sguardi or Dentro branded product has been tailor-made, manufactured according to individual specifications, modified or adapted for the Customer, personalized, or equipped with prescription lenses produced or mounted according to the Customer's parameters.

The mere fact that the product belongs to the Bottega di Sguardi or Dentro brands does not, by itself, determine the exclusion of the right of withdrawal.

9. Prices

All prices published on the Website are expressed in euros and include applicable VAT, unless otherwise indicated.

Any shipping costs and costs relating to customizations, lenses, processing, or additional services are indicated separately before the order is placed.

For shipments outside the European Union, the price may not include customs duties, local taxes, import charges, or other amounts required by the authorities of the destination country. Such amounts, when due, are the responsibility of the recipient.

Bottega di Sguardi may modify the prices published on the Website at any time. Changes do not apply to orders already accepted.

In the event of an obvious and recognizable error in the price indication, Bottega di Sguardi will inform the Customer before accepting the order. The Customer may confirm the purchase at the correct price or cancel the order, receiving a refund of any sums already paid.

10. Shipping Costs

Shipping costs are indicated in the shopping cart and during the purchase process, before the order is placed.

Any thresholds for free shipping, promotions, or special conditions are those reported on the Website at the time of purchase.

The Customer is required to verify the total amount of the order, including shipping costs, before proceeding with payment.

For international shipments, costs and times may vary depending on the destination country, the weight and dimensions of the package, and customs procedures.

11. Payment Methods

The Customer can make payment using the methods available during the purchase process.

Payment methods may include credit or debit cards, PayPal, bank transfer, and additional payment systems indicated at checkout.

Electronic payments are managed by external providers according to their respective terms of service.

Bottega di Sguardi does not acquire or store complete card data used by the Customer.

The Customer guarantees that they are authorized to use the selected payment method.

In case of unauthorized payment, rejected, revoked, or incomplete payment, the order cannot be accepted or executed.

Payment by bank transfer

When bank transfer is available, the Customer will receive the necessary details and instructions.

The order will be processed after the amount has been effectively credited to the account indicated by Bottega di Sguardi.

Should payment not be received within the communicated deadline, Bottega di Sguardi may cancel the order and make the products available again.

12. Invoicing

Should the Customer wish to receive an invoice, they must provide the requested tax details during the purchase process or, in any case, within the terms provided by applicable law.

The Customer is responsible for the accuracy of the tax data provided.

Subsequent invoice issuance may not be possible if the data has not been provided within the specified terms.

13. Purchase Procedure

1. select the products and their variants;
2. add the products to the shopping cart;
3. check the contents of the shopping cart;
4. provide the requested data;
5. choose the delivery or collection method;
6. select the payment method;
7. verify the order summary;
8. accept these Conditions;
9. submit the order using the appropriate button.

Before submission, the Customer can identify and correct any errors in the entered data.

The submission of the order implies the obligation to pay the price indicated in the summary.

14. Conclusion of the Contract

After the order is submitted, the Customer will receive an electronic communication containing the purchase summary.

The automatic order receipt communication does not necessarily constitute final acceptance by Bottega di Sguardi.

The contract is considered concluded when Bottega di Sguardi communicates acceptance of the order or proceeds with its fulfillment.

Bottega di Sguardi may not accept or cancel an order in case of unavailable product, incomplete or incorrect data, unauthorized payment, suspected fraud, obvious error in price, inability to deliver, request incompatible with product characteristics, violation of these Conditions, or order placed for unauthorized resale purposes.

In case of non-acceptance, any sums already paid will be refunded without undue delay.

15. Order Modification and Cancellation

The Customer can request to modify or cancel the order by promptly contacting Bottega di Sguardi at info@bottegadisguardi.com.

The request can only be granted if the order has not yet been prepared, shipped, or started processing.

For personalized products, custom-made items, or those with prescription lenses, modification or cancellation will not be possible once processing has begun, unless otherwise agreed in writing.

The right of withdrawal, where applicable to standard products, remains unaffected.

16. Preparation Times

Products available in stock are normally prepared and handed over to the courier within the times indicated on the Website or in the order confirmation.

Times may increase during sales, promotions, holidays, company closures, order peaks, or exceptional events.

For personalized products and glasses with prescription lenses, the processing times communicated to the Customer apply.

Preparation times do not coincide with courier transit times.

17. Delivery

Delivery is made to the address indicated by the Customer in the order.

The Customer must carefully check the correctness of the address, house number, postal code, name on the intercom, and telephone number.

Orders may be shipped in multiple deliveries if they include products with different availability or processing times.

Delivery will take place within the term communicated during the purchase procedure or in the order confirmation and, in any case, within the term provided by applicable law, unless otherwise agreed with the Customer.

If delivery does not occur within the agreed term, the Customer may invite Bottega di Sguardi to make delivery within an additional term appropriate to the circumstances.

If this term expires without delivery, the Customer may terminate the contract, without prejudice to cases in which the law allows immediate termination.

18. In-store pickup

Where available, the Customer can choose to pick up the order at one of the boutiques indicated during the purchase process.

The Customer will receive a notification when the order is ready for pickup.

For pickup, order confirmation, an identity document, and any authorization if pickup is made by another person, may be required.

The order must be picked up within the time indicated in the communication.

In case of non-collection, Bottega di Sguardi will contact the Customer to arrange a different delivery method. Any shipping costs will be communicated before dispatch.

19. Package Inspection

Upon delivery, the Customer is invited to verify that the number of packages is correct, that the packaging is intact, and that the package is not open, damaged, wet, or tampered with.

In the presence of visible anomalies, the Customer is invited to accept the package with specific reservation, indicating the damage found on the courier's document.

The Customer is also invited to photograph the packaging and promptly contact Bottega di Sguardi at info@bottegadisguardi.com.

Failure to make a reservation does not deprive the consumer of the rights deriving from the legal guarantee, but it could make it more difficult to prove that the damage occurred during transport.

20. Failed delivery due to reasons attributable to the Customer

If delivery cannot be completed due to an incorrect or incomplete address, absent recipient, name not present, incorrect telephone number, unjustified refusal, or failure to collect at the storage point, the package may be returned to Bottega di Sguardi.

Bottega di Sguardi will contact the Customer to arrange a new shipment or refund.

Costs directly incurred due to failed delivery may be requested or deducted, within the limits permitted by law and upon prior communication to the Customer.

21. Right of Withdrawal

A Customer who purchases as a consumer has the right to withdraw from the contract, without having to state reasons, within 14 calendar days.

The period begins:

• from the day on which the Customer, or a third party designated by them other than the courier, acquires physical possession of the product;
• in the case of multiple products ordered together and delivered separately, from the day on which the Customer acquires possession of the last product;
• in the case of a product consisting of multiple lots or pieces delivered separately, from the day on which the Customer acquires possession of the last lot or piece.

To meet the deadline, it is sufficient for the Customer to communicate their intention to withdraw before the expiry of the 14 days.

The right of withdrawal applies to online purchases.

Purchases made directly in boutiques do not automatically benefit from the right of withdrawal provided for distance contracts and are subject to any exchange or return conditions communicated in the store.

22. Online withdrawal function and self-service return

The Customer may exercise the right of withdrawal through the withdrawal function or the self-service return available on the Website.

The function can be accessed from the personal profile using the email address associated with the order or through another access system provided by the Website.

The Customer can identify the order, select the products concerned, communicate their decision to withdraw and confirm the contact details on which to receive the communication regarding the withdrawal.

After sending the request, the Customer will receive without undue delay a confirmation of receipt of the withdrawal declaration by email or other durable medium.

23. Other ways to exercise the right of withdrawal

As an alternative to the self-service function, the Customer can send an explicit declaration of their intention to withdraw to info@bottegadisguardi.com.

The communication should contain the full name, order number, email address associated with the order, and indication of the products to be returned.

The Customer may also use the standard withdrawal form available on the specific page of the Website and downloadable in PDF format, but its use is not mandatory.

24. Deadline for returning the product

After communicating the withdrawal, the Customer must return the product without undue delay and, in any case, within 14 days from the date on which they communicated their decision.

The deadline is met when, within 14 days, the Customer delivers the product to the courier or to one of Bottega di Sguardi's boutiques.

25. Return by shipping

The Customer may return the product by a courier of their choice, sending it to the address communicated in the return instructions.

Except in the case of a defective, non-compliant, or mistakenly sent product, the direct costs of returning the product are borne by the Customer.

The Customer is invited to use tracked shipping, adequately protect the product, not apply labels or adhesive tape directly to the original packaging, and keep the receipt and tracking code.

The risk relating to return shipping remains with the Customer until the product is delivered to Bottega di Sguardi, unless a return service organized directly by the Seller is used.

Cash on delivery shipments or shipments with costs to be paid by the recipient will not be accepted, unless prior written authorization is given.

26. Return to boutiques

The Customer can personally deliver the product to one of the following boutiques:

Bottega di Sguardi
Via Guglielmo Marconi 19 F/R
50131 Florence (FI)

Bottega di Sguardi Dentro
Via del Parione 54/R
50123 Florence (FI)

Before delivery, the Customer must communicate the withdrawal through the self-service function, by email, or by another explicit declaration.

Return to the boutique does not involve shipping costs.

The Customer must present the order number or confirmation of the request.

Delivery to the boutique does not necessarily entail an immediate refund at the cash register. The refund will be made after verification of the product, using the method provided for online orders.

27. Condition of returned products

The Customer is required to return the product with reasonable care and, as far as possible, complete with original packaging, case, accessories, certificates, cleaning cloths, manuals, labels, any gifts, and safety devices or seals present upon delivery.

The Customer may handle and try the product only to the extent necessary to establish its nature, characteristics, and functioning, similarly to what is normally allowed in a retail store.

The Customer is responsible for any diminished value resulting from handling other than that necessary to verify the product.

Diminished value may be caused by prolonged use, scratches, bumps, stains, signs of wear, alteration or removal of components, unnecessary damage to the packaging, missing accessories, or exposure to odors or substances that compromise its resale value.

The absence or damage of the original packaging does not automatically result in the loss of the right of withdrawal, but may be assessed for the purpose of diminished value.

If a diminished value is found, Bottega di Sguardi will inform the Customer and may reduce the refund proportionally, providing a reason for doing so.

28. Perfumes and fragrances

Perfumes, fragrances, cosmetics, and similar products may only be returned under the right of withdrawal if they are:

• unused;
• perfectly intact;
• complete with original packaging;
• complete with any accessories;
• still provided with the seals, films, and protections present at the time of delivery.

The right of withdrawal is excluded when the seal, film, or protection relevant for hygienic or health protection reasons has been opened, removed, altered, or damaged after delivery.

Therefore, perfumes or fragrances that have been opened, sprayed, tried, used, or deprived of their seals or protections cannot be returned due to a mere change of mind.

The mere opening of the outer shipping packaging does not result in the loss of the right of withdrawal.

The exclusion from withdrawal does not limit the Customer's rights when the perfume or fragrance is defective, damaged, non-compliant, or different from the product ordered.

29. Exclusions from the right of withdrawal

The right of withdrawal is excluded in the cases provided for by applicable law and, in particular, for:

• custom-made goods;
• clearly personalized goods;
• glasses fitted with prescription lenses made based on the Customer's specific prescription or parameters;
• prescription lenses produced, centered, shaped or mounted specifically for the Customer;
• products modified by engravings, initials, adaptations or other individual processing;
• Bottega di Sguardi or Dentro brand products when they have been made, modified or personalized according to the Customer's specific requests;
• perfumes, fragrances, cosmetics and similar products when seals or protections relevant for hygienic or health protection reasons have been opened or removed after delivery;
• any other product for which the law expressly excludes the right of withdrawal.

Exclusions apply to the right of withdrawal for change of mind and do not limit the Customer's rights in the event of a defective, damaged, non-compliant or different product from the one ordered.

30. Refund

In the event of a valid exercise of the right of withdrawal, Bottega di Sguardi will refund the payments received for the returned products.

The refund will also include the costs of the initial standard delivery, to the extent provided by law.

The costs incurred by the Customer to return the product, additional costs resulting from the choice of a more expensive delivery method than the standard one, any duties or taxes paid directly to the authorities, and any diminished value resulting from handling exceeding what is necessary to verify the product will not be refunded.

The refund will be made without undue delay and, in any case, within 14 days from the date on which Bottega di Sguardi was informed of the decision to withdraw.

Bottega di Sguardi may withhold the refund until it has received the product or until the Customer has demonstrated that they have sent it back, whichever occurs first.

The refund will be made using the same payment method used for the purchase, unless otherwise expressly agreed with the Customer and provided that this does not entail additional costs.

Delivery of the return to the boutique does not result in a cash refund for an online order, unless otherwise agreed.

31. Defective, damaged, or incorrect products

If the Customer receives a defective, damaged, non-compliant, different from the ordered product, or incomplete product, they must contact Bottega di Sguardi at info@bottegadisguardi.com, indicating the order number and describing the problem.

Bottega di Sguardi may request photographs or further information useful for identifying the problem.

In these cases, the return will be organized or refunded by Bottega di Sguardi according to the instructions communicated to the Customer.

The return for withdrawal and the request for assistance for lack of conformity are different procedures.

The conditions provided for the right of withdrawal do not limit the rights deriving from the legal guarantee.

32. Authenticity of products

Bottega di Sguardi guarantees the authenticity of the products sold on the Website.

Products are purchased through manufacturers, official distributors, authorized channels or qualified suppliers.

Any certificates, packaging and accessories are those provided by the manufacturer for the specific item and may vary according to the brand, collection or destination market.

33. Legal guarantee of conformity

Products sold to consumers are covered by the legal guarantee of conformity provided by the Consumer Code.

The Seller is responsible for conformity defects existing at the time of delivery and which manifest within the period provided for by applicable law.

Except for the exceptions provided by law, the Seller's liability period is two years from delivery.

In case of a conformity defect, the consumer has the right to restoration of conformity through repair or replacement, free of charge, under the conditions provided by law.

When the conditions are met, the consumer can request a proportional reduction in price or termination of the contract.

The legal guarantee does not cover normal wear and tear, accidental damage, damage caused by bumps, falls or crushing, improper use, incorrect maintenance, alterations or repairs carried out by unauthorized persons, use contrary to instructions, defects or characteristics specifically communicated and accepted at the time of purchase, and natural or artisanal variations that do not affect the conformity of the product.

Any commercial guarantees offered by the manufacturer are in addition to the legal guarantee and do not replace it.

34. Warranty on personalized products

Personalized products and glasses with prescription lenses are also covered by the legal guarantee of conformity.

An incorrect result exclusively deriving from an erroneous or outdated prescription provided by the Customer, inaccurate or incomplete parameters communicated, a change in visual condition subsequent to the purchase, improper use, or adaptation carried out by unauthorized third parties does not constitute a defect attributable to Bottega di Sguardi.

Bottega di Sguardi remains liable when the product does not correspond to the correctly provided and accepted data or presents a manufacturing, processing, or assembly defect.

35. Complaints and assistance

For information, complaints, returns and warranty requests, the Customer may contact:

The communication should contain the full name, order number, description of the request, and any useful documentation.

Bottega di Sguardi will examine the request and respond within a reasonable timeframe.

36. Liability

Bottega di Sguardi is responsible for the execution of the contract within the limits provided by law.

No provision of these Conditions excludes or limits liability in cases where such exclusion or limitation is not permitted.

Bottega di Sguardi is not responsible for damages resulting from improper use of the product, failure to comply with instructions, interventions carried out by unauthorized persons, inaccurate information provided by the Customer, or unforeseeable and uncontrollable circumstances.

The mandatory rights recognized to the consumer always remain unaffected.

37. Force majeure

Bottega di Sguardi is not responsible for delays or non-performance caused by events beyond its reasonable control, such as natural disasters, fires, floods, wars, epidemics, strikes, transport disruptions, customs blockades, government measures, network unavailability, or supply interruptions.

Bottega di Sguardi will inform the Customer when such events significantly affect the execution of the order and will take reasonable measures to limit their effects.

38. Intellectual property

The contents of the Website, including texts, images, photographs, logos, graphic elements, videos, trademarks and layout, are protected by intellectual and industrial property law.

Reproduction, distribution, modification, publication or use of the contents without prior authorization from the owner of the relevant rights is prohibited, subject to uses permitted by law.

The trademarks and names of the manufacturers present on the Website belong to their respective owners.

39. Personal data protection

The Customer's personal data is processed in compliance with applicable personal data protection regulations.

Information regarding processing is contained in the Privacy Policy published on the Website.

Information on the use of cookies and similar technologies is provided in the Cookie Policy.

40. Electronic communications

Communications regarding orders can be sent by email or through the tools available in the Customer's profile.

The Customer is required to verify that the email address provided is correct and accessible and to also check the spam folder.

41. Partial nullity

Should any provision of these Conditions be declared null, ineffective or unenforceable, the remaining provisions shall continue to be effective.

The affected provision will be interpreted or replaced, to the extent permitted, in a manner consistent with applicable law and with the originally intended purpose.

42. Governing law

These Conditions and contracts concluded through the Website are governed by Italian law.

For consumer Customers, the application of any more favorable mandatory provisions provided by the law of the country in which they habitually reside remains unaffected.

43. Jurisdiction

For disputes with a Customer acting as a consumer, the court of the consumer's place of residence or domicile has jurisdiction, when provided for by applicable law.

For disputes with Customers who do not purchase as consumers, the Court of Florence has exclusive jurisdiction, unless otherwise mandatory jurisdiction applies.

44. Alternative dispute resolution

The consumer can resort to alternative dispute resolution bodies recognized by applicable law.

The consumer's right to appeal to the competent judicial authority always remains unaffected.